FAQs

After the funeral, family and friends will normally take the flowers home or return to collect them the next day. The flowers will usually last for a couple of weeks after the funeral, comforting those who are mourning.

It is often the case that a couple will want to be interred in the same place. When this is the case we will lay out the lettering, designs and photos on your chosen memorial so that it leaves space for an additional inscription of similar size. A book memorial or triple heart memorial is a great way to achieve this.

Yes. You will need to make the shipping arrangements yourself but we are happy to liaise with an agent about timings and crate up your memorial ready for collection. There is a cost associated with this, so contact us for a quote once you have decided which memorial you would like.

We currently estimate that orders for our standard designs will take approximately 4-5 months to manufacture & deliver.

This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.

We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 4 or 5 months but others may take more. We will always keep you informed about the progress of your order.

If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be 4-6 months.

Most of the order process can be carried out over the phone or by email. However, we do need the grave owners signature on the order form so we post these to your address with a pre-paid envelope for you to return the signed documents to us.

e letters for your inscription can be simply cut into the stone and left plain or they can be painted black, white, silver or gilded with gold leaf. They are all equally resillient to the weather but conditions will vary from location to location so the colour chosen should be based simply on personal choice. It is also worth noting that lettering which is placed on flat surfaces (ie on the top of a headstone base) will weather more quickly than those on the face of the headstone.

The ground requires time to settle after a burial so it is important to wait before installing your memorial. A headstone can usually be erected on a grave six months after the last burial has taken place but a period of 1 year is most common.  If cremated remains are interred in a grave, a headstone may be fixed after 3-6 months, as the ground requires less settling time but this can vary. If you tell us which cemetery/crematorium your memorial will be installed in, we can find out the specific rules for you and advise accordingly.

Yes, showroom visits are by appointment only, on Thursdays and Saturdays. This is to ensure there is a member of staff available to help you for as long as you need. Please call our office on 01582 249990 to arrange a suitable time and date.